Melissa Brown

Director of Customer Success in New York, NY

Melissa Brown

Director of Customer Success in New York, NY

๐Ÿ‘‹ Hey, I'm Melissa Brown.

Currently leading a team of very talented Customer Success Managers in scaling Cohley's customer success.

We think differently about content, and in my honest opinion, it's THE BEST way for e-commerce brands to generate content to grow their businesses.

๐ŸกExercising a combination of marketing, coaching, customer success and scalability, I get to contribute value using all of my varied skills. And I love that.

๐Ÿ’ก I bring a self-studied understanding of psychology and human behavior, practiced empathic communication and public speaking, and an innately diverse set of skills and perspective -- traveling the world for a couple years has something to do with it, my curiosity, copious extracurriculars and drive to create are a big part of it too.

๐Ÿ‘ฅ A people person through and through, collaborating and building towards a shared vision together is key for me. I evangelize everything I love and am always strategizing ways to make things better.

When I'm not working, I'm shifting perspectives to help people live better via my passion project Smiles of Humanity, coaching people through maximizing their college and career potential via resumes, strategy and application essays, writing about personal development and food, or going to speaking events -- as a speaker or a listener.

Recent notable achievements:

๐Ÿ‘ฐ Officiated 2 friends' weddings in Cancun & LA!

๐ŸŒŽ Traveled around the world for 1 year with Remote Year - March 2016 (you might see me in FB ads) ๐Ÿ‘€

๐Ÿ—ฃ๏ธ Presented as the keynote speaker for conferences on topics including self-care, college & career strategy, and personal marketing.

๐Ÿฝ In the top 4% of writers on TripAdvisor -- mostly about food.

๐Ÿ† Featured as a Top Writer on Medium for personal development, self-improvement, travel, inspiration, and life lessons.

  • Work
    • COHLEY
Melissa is an avid learner, constantly seeking to improve her craft and grow within the marketing world. She is a hard worker and master brainstormer who brings a fresh perspective to any project and is always a joy to work with. Melissa has a knack for not only identifying problems, but also solving them, improving the customer experience from end to end. She is passionate and always willing to give 100%. She is hands down one of my favorite colleagues and friends in this life!
Zoรซ | Head of Product at Quilt
Melissa is a fantastic storyteller, she shares personal moments, combines them with insights that the audience can relate to, and then brings it back to reality by sharing practical strategies for improving in personal and professional life. She did a great job engaging and inspiring the young women in the audience! I would highly recommend her as a speaker or just in general as a person who can professionally represent your organization.
Miriam | Founder & CEO at Miriam Grobman Consulting
Working with Melissa as my career coach has changed my life. Melissa has the best understanding of underlying human motivations of anyone I have ever met. Her ability to quickly diagnose and help modify unwanted behavior is truly astonishing. I feel like I can bring any bad habit or insecurity to Melissa and she will quickly get to the true issue and help devise a plan to deal with it. I feel so lucky to work with her.
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