Melissa Brown

Head of Customer Success in Austin, TX

Melissa Brown

Head of Customer Success in Austin, TX

👋 Hey, I'm Melissa Brown.

Currently building something BIG over at Manychat!

🤹‍♀️ Exercising a combination of customer success, marketing, and coaching, I get to contribute value using all of my varied skills. And I love that.

💡 I bring a self-studied understanding of psychology and human behavior, practiced empathic communication and public speaking, and an innately diverse set of skills and perspective -- traveling the world for a couple years has something to do with it, my curiosity, copious extracurriculars and drive to create are a big part of it too.

👥 A people person through and through, collaborating and building towards a shared vision together is key for me. I evangelize everything I love and am always strategizing ways to make things better.

When I'm not working, I'm paddle boarding on the lake, bouldering at the climbing gym, or coaching people through career transitions. My current guilty pleasure: red bean buns from Tous les Jours.

I've done some fun things:

👰 Officiated a few weddings

🌎 Traveled around the world for 1 year with Remote Year - March 2016

🗣️ Presented as the keynote speaker for conferences on topics including marketing, self-care, and college & career strategy

🍽 Made top 4% of writers on TripAdvisor -- mostly about food

🏆 Featured as a Top Writer on Medium for personal development, self-improvement, travel, inspiration, and life lessons.

Work
- Currently @ Manychat

Testimonials

Melissa stands out for her intelligence, customer-first mindset, and data-driven approach. Melissa has an incredible knack for analyzing complex data and turning it into actionable strategies that exceed expectations. Her dedication to customer satisfaction has been a game-changer, driving loyalty and positive outcomes. Melissa's impact is profound—she's not just a leader but a mentor and an innovator.

Akil | Director of CS at Triple Whale

Melissa is a fantastic storyteller, she shares personal moments, combines them with insights that the audience can relate to, and then brings it back to reality by sharing practical strategies for improving in personal and professional life. She did a great job engaging and inspiring the young women in the audience! I would highly recommend her as a speaker or just in general as a person who can professionally represent your organization.

Miriam | Founder & CEO at Miriam Grobman Consulting

Working with Melissa as my career coach has changed my life. Melissa has the best understanding of underlying human motivations of anyone I have ever met. Her ability to quickly diagnose and help modify unwanted behavior is truly astonishing. I feel like I can bring any bad habit or insecurity to Melissa and she will quickly get to the true issue and help devise a plan to deal with it. I feel so lucky to work with her.

Matt | SOFTWARE ENGINEER AT AMAZON

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