Melissa Brown
Director of Customer Success in Austin, TX
Melissa Brown
Director of Customer Success in Austin, TX
π Hey, I'm Melissa Brown.
Currently leading a team of very talented Client Strategy Managers over at Attentive.
We are the industry leader for SMS marketing and help brands leverage conversational commerce to maximize customer LTV.
π€ΉββοΈ Exercising a combination of marketing, coaching, and customer success, I get to contribute value using all of my varied skills. And I love that.
π‘ I bring a self-studied understanding of psychology and human behavior, practiced empathic communication and public speaking, and an innately diverse set of skills and perspective -- traveling the world for a couple years has something to do with it, my curiosity, copious extracurriculars and drive to create are a big part of it too.
π₯ A people person through and through, collaborating and building towards a shared vision together is key for me. I evangelize everything I love and am always strategizing ways to make things better.
When I'm not working, I'm paddle boarding on the lake, bouldering at the climbing gym, or coaching people through career transitions. I also enjoy writing about personal development and food, and going to speaking events -- as a speaker and a listener. Oh, and I'm currently obsessed with Escape Rooms.
I did lots of stuff pre-covid:
π° Officiated 2 friends' weddings in Cancun & LA!
π Traveled around the world for 1 year with Remote Year - March 2016 (you might see me in FB ads) π
π£οΈ Presented as the keynote speaker for conferences on topics including self-care, college & career strategy, and marketing.
π½ Made top 4% of writers on TripAdvisor -- mostly about food.
π Featured as a Top Writer on Medium for personal development, self-improvement, travel, inspiration, and life lessons.